Store Manager | University of Michigan: Westgate

GLOBAL MERCHANDISE Recognized   leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across   different categories . For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience .    We pride ourselves in creating a customized portfolio of inventory based on each property and   operating   as a true extension of each client’s brand .    Different guests want different things, and we are here to build and provide a tailored retail experience.   VENUE/PROJECT DESCRIPTION   The MDen is the official team store for the University of Michigan Athletic Department. Legends Global has partnered with Michigan Athletics to deliver legendary products and customer service through retail stores, e-commerce, and sales locations throughout the Michigan Athletic venues. The Westgate retail store will feature 9,000 square feet of retail designed to elevate the fan experience through collectibles, team-specific product, athlete (NIL) jerseys/products, and exclusive items designed only for the MDen. Our retail space will feature a custom design counter, where fans will be able to make an athlete jersey of their choice, or personalize a jersey to show they are a true Michigan fan. The store will also host athlete/coach autograph signings, and special events throughout the calendar year. THE ROLE   Supervises and coordinates operations of retail store. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy leading a team and strive to create relationships with the fans, this is the place for you. ESSENTIAL FUNCTIONS     Oversee day-to-day operations of the store.   Ensure the Total Customer Experience.   Provide customer service by greeting and   assisting   customers and responding to customer inquiries and complaints.   Strong product knowledge.   Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory.   Execute all company visual merchandising directives.   Maintain   appropriate level   of store staff; hire, train, and evaluate personnel; promote or fire personnel.   Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.   Inform store employees on updated proper store operations and procedures.   Schedule and assign employee hours.   Monitor payroll and expenses daily to ensure   budget   is met. Assist Program Team in reviewing merchandising activities, determining additional needed sale promotions.   Support and adhere to all company policies, procedures, and guidelines.   Direct all store operations on   additional   days, including game days and   special events .   Other duties may be assigned.   QUALIFICATIONS   To perform this job successfully, the candidate must be able to perform each essential duty   above at   the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability   required .    Three-Five years industry experience   required .   Associates or four-year college   degree   in retail, business, management or related field, is preferred .        Will have a thorough knowledge of products.   Must have knowledge of personnel scheduling and store operations.   Knowledge of principles and procedures for personnel recruitment,   selection , training, compensation, and benefits.   This position requires that the person be   highly   organized, self-motivated individual who can work independently.   Knowledge of principles and methods for showing, promoting, and selling products or services.   Must have strong leadership skills, with excellent oral and written communication skills.   Must be able to manage multiple tasks and priorities and easily adapt to changing situations.   Must have   ability   to use logic and reasoning to   identify   the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.   Identifying   complex problems and reviewing related information to develop and evaluate options and implement solutions.   Ability to motivate,   develop   and direct personnel.   COMPENSATION   Competitive salary,   commensurate   with experience, and a generous benefits package that   includes:   medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.    WORKING CONDITIONS Location: On Site University of Michigan PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.