Staff Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. We are the ServiceNow Software Development Kit (SDK) team. We build the tools and command-line interfaces that allow developers to build scoped ServiceNow applications entirely outside the web browser. Our work enables developers to write, test, and manage platform applications using local editors (like Visual Studio Code), source-control tools (like Git), and AI coding assistants. We own the developer experience end-to-end — making Scoped App development faster, more accessible, and integrated into modern development workflows.  What You Get to Do in This Role  Design and own SDK components and CLI tools that enforce best practices for Scoped App development — project scaffolding, testing frameworks, deployment automation, and quality gates  Partner with developer advocates and customers to translate user needs into scalable, intuitive tooling that simplifies the Scoped App development lifecycle  Build high-quality, clean, and performant TypeScript and NodeJS code that powers CLI commands, integrations, and platform abstractions developers rely on daily  Design CLI user experiences and SDK abstractions that make Scoped App development feel native to local development workflows (Git, VS Code, npm, etc.)  Integrate AI-driven developer experiences into the SDK — code generation, smart suggestions, or automated testing — and own the implementation  Mentor SDK engineers and contribute to architecture decisions that shape how developers build, test, and deploy Scoped Apps  Lead technical strategy for material tooling risks and architectural decisions at the team level  To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into development workflows, developer tooling, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on developer experience)  8+ years of experience with full-stack JavaScript/TypeScript development, with demonstrated CLI, tooling, or SDK-level work  Deep expertise in NodeJS and modern TypeScript patterns; proven ability to ship production developer tools at scale  Experience designing user-centric CLI applications or SDK abstractions that developers love to use  Expertise with data structures, algorithms, systems design, design patterns, and performance/scale considerations in a distributed context  Strong analytical and systems design skills; ability to reason about developer experience, ergonomics, and cross-tool integration  Demonstrated ability to own projects with material technical risk and lead cross-team technical decisions   (Nice-to-Have)  Hands-on experience with ServiceNow App Engine, Scoped Apps, or ServiceNow platform development  Prior experience building CLIs, SDKs, or developer tooling (npm, webpack, Nx, Vite, etc.)  Familiarity with VS Code extension development or editor integrations  Experience with Git workflows, package management, or local dev environment tooling  Tech lead or mentorship track record on developer experience or tooling teams  FD21 Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location For positions in this location, we offer a base pay of $149,800 - $262,200 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a th