Sr. Program Manager, Health Science

Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Sr. Program Manager, Health Science  supporting our National Center office that is located in Dallas, TX. This role can be home based. This is a full-time, benefits eligible, grant funded opportunity. Current funding will expire after one year, with the possibility of extension. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities The Sr. Program Manager, Health Science will be responsible for providing Get with The Guidelines® (GWTG) and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers as well as EMS agencies and outpatient and/or post-acute facilities.  Responsible for leading post-sales process, customer retention, and activities to insure excellence and attention to details of the sales support and service effort.  Also, responsible for daily operations and implementation of client supported projects, program, or promotion, including issue management, tracking, and reporting on achievement to defined goals.  Demonstrate knowledge of Quality Improvement skills related to program and products and have the aptitude to acquire a working knowledge of Information Technology as it relates to the program/product after training.  Able to apply knowledge to the field of account management responsibility. Engage with clients at hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, or EMS organizations to implement and deliver program and product services, including active data collection, decision support tools, best practice sharing, quality improvement consultation, and how to build a program site team/infrastructure for success Provide exceptional account support to build and maintain a positive relationship in collaboration with region American Heart Association staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, relationships with key stakeholders and decision makers/influencers in C-suite or executive service line positions as well as essential relationships with front line leaders and data abstractors Organize, plan, and deliver both accredited and non-accredited workshops Collaborate with sales team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, generate revenue and reduce health disparities Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through GWTG Registry Platform and other Health IT systems. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting Consult with appropriate hospital teams to identify and resolve quality measures compliance issues and facilitate program participation progress and optimization of program and product value and return on investment Facilitate learning collaborative style meetings among groups of hospitals to identify strategies to achieve guideline directed medical therapy for heart failure patients and develop products and strategies to disseminate successful care models to a national network Work with hospitals to identify research opportunities using our products to further advance the field of heart failure Qualifications Bachelor’s degree in health-related field, Master’s degree preferred 5 + years of relevant experience Experience in Get With The Guidelines with a focus in Heart Failure Experience in an acute care hospital working directly on cardiovascular clinical quality or process improvement projects, or a national cardiac clinical quality improvement program that incorporates data capture within process improvement framework. Experience in hospital/healthcare systems for Cardiovascular services, including coronary artery disease (STEMI/N-STEMI), Heart Failure, and/or neurological expertise specific to stroke. Excellent skills in advanced PowerPoint, Word and Excel and delivering presentations to both large and small groups Strong interpersonal and relationship-building skills Confident in working virtually with customers through platforms such as MS Teams and Zoom Excellent oral and written communication Ability to travel occasionally, with some overnight stays   Preferred Skills: Certified Professional in Healthcare Quality (CPHQ) Lean and Six Sigma skills are a plus Experience in collaborative learning groups Experience in healthcare quality improvement systems Familiarity with Systems of Care work or understanding of EMS, Payers, CMS, and other aspects of a continuum of cardiovascular patient care from pre-hospital to post-acute care. Compensation & Benefits Salary minimum to the midpoint of the range is $90,000.00 to $110,0