Sr Manager Events

POSITION: Senior Manager of Events & Guest Services DEPARTMENT: Event Services REPORTS TO: General Manager SUPERVISES: Manager and Full-Time staff FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! KFC YUM! CENTER operated by Legends Global is a multi-use entertainment venue in Louisville, Kentucky. The KFC Yum! Center offers a variety of world-class events including concerts, family shows, sporting events and other special events, while providing a clean and safe environment and guaranteeing the ideal entertainment, guest experience and satisfaction. THE ROLE The Senior Manager of Events & Guest Services will oversee the Events department and is responsible for the overall management, communication, and production of events including the guest services operation at the KFC Yum! Center.  They are responsible for the flawless execution of events such as collegiate sports, concerts and family shows at the arena. Essential Duties and Responsibilities Direct, supervise and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, security, crowd and risk management, police, fire and safety personnel, and ADA compliance. Manage and Supervise the Manager, Events & Guest Services Assign events to Manager, Events & Guest Services. Manages, coordinates, and plans all aspects of self-assigned events. Serves as the primary liaison between the Louisville Cardinals, the NCAA and the KFC Yum! Center on game day as it pertains to events, rules and regulations, standard operating procedures, guest services and any other required communications that occur to ensure a successful operation. Responsible for all summaries of events produced by the Event Services Department. Supervises and assigns events to event manager. Establishes and maintains effective working relationships with peers, tenants, and vendors. Directs and leads cultivation of relationships with tenants and promoters. Troubleshoots issues during events as they arise including guest services. Ensures union contractual obligations and company policies/procedures are maintained. Anticipates production, logistical, and operation problems and appropriate solutions. Ensure that all aspects of the guest services operation are conducted efficiently and within company and facility policies. Work with the Manager, Events & Guest Services to create and implement training programs for third party and internal employees to ensure the highest standard of customer services and safety. Serve on the Safety Committee for the arena. Know and ensure all laws, codes, ordinances, policies, procedures risk management, safety precautions, rules/regulations and emergency procedures are followed. Create and implement safety reviews and protocols. Assist with the event and guest services management as needed at other Legends Global venues. Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation. Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes. Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Responsibilities include but are not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors report to the MOD through any Managers or Supervisors who are present during the event. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities for the Event Manager and part-time guest services staff in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience Bachelor’s degree from accredited four-year college or university Five (5) to seven (7) years related experience and/or training in the public assembly industry in a supervisory or management position, or equivalent combination of education and experience. Skills and Abilities Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, ev