Service Operations Manager

Founded in 1910,   KONE   is a global leader that provides elevators,   escalators   and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe,   convenient   and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an   innovation and sustainability   leader with repeated recognitions by   Forbes , Corporate Knights for clean capitalism and others.     Are you ready to make your next career move to join our team   and manage your own local service operations as our   Service Operations Manager for KONE Beltsville, MD ?       In your professional experience – has implementing and monitoring safety guidelines been your top priority for you and your team?    Do you take pride in   providing learning opportunities for your team ?   Are you successful in effectively managing a schedule and   your team’s overall   performance?   Are you able to collaborate with all levels of the organization to achieve business goals?    Do you have an appetite for learning and   leveraging   new technologies ?       Are you responsible for developing the personnel ensuring their motivation, continuous development   and   achievement against regional targets?   Do you   coach   the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors?   Are you responsible for the   selection   of personnel,   training   and continuous   qualification   of the employees?   Do you deal with complaints as well as supervision of customer satisfaction?   Do you create business plan s   including budget planning and budget control for the individual Service?   If you answered a resounding YES to these questions, then we have an amazing opportunity for you!      As our  Service Operations Manager ,   you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by   accomplishing   safety and quality goals to achieve customer satisfaction and profitable business results.   You will bring 5+ years of relevant maintenance   expertise   as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field.   You will use the knowledge gained when obtaining your  associates’  degree in a related field or   additional   years of experience .      At KONE, we foster an innovative and collaborative culture, valuing   each individual's   contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect.   We're   proud to offer experiences and opportunities to help you achieve career and personal goals while   maintaining   a healthy work-life balance.   We hire individuals who value culture because we believe culture drives innovation     We value your authentic self.    Collaborative, creative, and supportive work environment.   Passionate about safety, quality, and innovation    We care about the communities where we live and work.    Come share your passion and energy to make a positive impact   at   KONE for our customers and   your   career !    *Beware of Recruitment Scams!*   KONE is an equal opportunity employer .    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.   Read more on   www.kone.com/en/careers/     Just some of our many benefits include:    Competitive salary    Opportunities to learn and grow    401K Employer Match   401k Employer Non-elective Contribution    Well-being Program   Medical, Prescription, Dental and Vision Insurance   Digital Health Solutions & Telehealth   Health Savings Account (HSA)   Flexible Spending Accounts (FSAs)   Employee Family Assistance Program (EFAP)    Family & Medical Leave   Parental Leave   Leave to Care for a Domestic Partner   Paid Time Off & Holidays   Company Paid Life and AD&D Insurance   Supplemental Life and AD&D Insurance     Company Paid Short-term and Long-term Disability   Buy-Up Long-term Disability   Critical Illness Insurance   Hospital Indemnity & Accident Insurance   Identity Theft Protection   Legal Insurance   KONE Credit Union   Tuition Reimbursement   Commuter Benefits   #LI-TG1 The hiring range for this role is $ 159,800.00   – $209,790.00.   The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location .        KONE Annual Bonus plan at 15% Target Incentive   based on achievement of company goals and individual goals. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and