Senior Program Manager, Commercial Technology & Systems

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Relocation Assistance Available About the business unit:  The Global Sales Operations & Effectiveness (SO&E) organization is leading the transformation of BD’s commercial capabilities, positioning the company to be one of the strongest commercial organizations in MedTech.  About the role: The   Program Manager, Commercial Technology & Systems   is responsible for   driving the strategic planning, execution, and continuous optimization of programs across Commercial Technology platforms and Sales Intelligence systems, including data, analytics, AI, and enablement. This role connects enterprise strategy to execution by coordinating cross-functional teams,   establishing   strong governance and decision discipline, and ensuring initiatives deliver measurable business outcomes and sustained adoption.   Operating at the intersection of strategy, delivery, data, technology, and change, this role also provides portfolio-level ownership of compute capacity, vendor management, and global commercial technology operations. The role works closely with Procurement, IT, and Finance to ensure scalability, cost discipline, and long-term value realization in a complex, global, matrixed environment.   Key Responsibilities: Portfolio Integration   Act as the portfolio integrator, ensuring Commercial Technology, Sales Intelligence, and enablement initiatives function as a unified system rather than isolated solutions.   Support alignment of program   objectives   with enterprise goals and commercial priorities, emphasizing integrated execution.   Enable cross-functional visibility and collaboration to drive cohesive delivery and sustained adoption.   Maintain   integrated roadmaps guiding initiatives from concept through delivery, execution, and value realization.   Identify   cross-program dependencies, downstream impacts, and organizational readiness factors to ensure seamless execution.   Program Execution & Delivery Management   Drive execution across multiple concurrent initiatives spanning Commercial Technology platforms, systems, data, analytics, AI, and enablement.   Manage program plans, milestones, risks, and resources to ensure predictable, high-quality delivery.   Own end-to-end program delivery through close collaboration with internal teams, implementation partners, and vendors.   Establish and   maintain   an operating cadence that drives accountability, transparency, and momentum across workstreams.   Commercial Technology Capacity & Vendor Governance   Own portfolio-level visibility into Commercial Technology and Systems compute capacity, including cloud, analytics, AI/ML, and application workloads.   Align compute demand,   utilization , and capacity planning with roadmap priorities and business needs.   Own vendor coordination, licensing oversight, and commercial governance across SO&E initiatives.   Partner closely with Procurement and Finance on vendor strategy, contracting, renewals, usage forecasting, and budget controls.   Identify   opportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation.   Governance, Decision & Risk Management   Coordinate cross-functional teams across SO&E, IT, Finance, Legal, and Procurement.   Balance competing priorities and incentives to deliver results without direct authority.   Establish and   maintain   program governance, including ownership, decision rights, escalation paths, and review forums.   Partner with the BD Excellence team to define, execute, and continuously improve a unified operating rhythm.   Surface trade-offs, risks, and constraints to drive   timely , well-informed decisions balancing speed, cost, risk, and value.   Identify   risks early, quantify impact, and drive mitigation and resolution—not just status reporting.   Serve as the single point of orchestration for complex, cross-enterprise Commercial Technology decisions.   Data, Metrics & Outcome Optimization   Monitor and support success metrics—including adoption, productivity, cycle time, data quality, insights, and cost management—after they are defined, ensuring business   objectives   are achieved.   Partner with BD Excellence Strategy Operations to align initiative delivery with the value realization framework.   Track progress using objective data and performance indicators; adjust plans and priorities based on insight and results.   Ensure initiatives deliver measurable and sustained business value through disciplined value realization practices.   Stakeholder Communication & Executive Storytelling   Serve as the integrator between business leaders and delivery teams across Commercial Technology and Sales Intelligence initiatives.   Translate complex initiatives into clear, outcome-focused narratives for executive audiences.   Influence executive decisions through fact-based insights, structured recommendations, and clear articulation of trade-offs.   Required education and experience: Bachelor's degree in business, Engineering, Information Systems, or related field At least 5 years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility.  Strong experience establishing governance, driving execution discipline, managing risk, and facilitating decision-making across c