Senior Business Operations Manager, Product Value Realization

Overview Overview: HealthEdge is scaling its BPaaS operations and must demonstrate quantifiable returns on its product investment decisions. This role exists to own that proof.  The  Sr. Business Operations Manager, Product Value Realization  owns collaboration and value creation between HealthEdge's product organization (structured by product line) and its delivery organization (structured by function). This role drives high-priority delivery-originated requests through the Product Development Lifecycle (PDLC), ensuring that enhancement opportunities are properly framed, prioritized, and delivered, and that the value they were projected to create is rigorously validated after the fact.  Following delivery, the  Sr. Business Operations Manager, Product Value Realization  compares estimated vs. realized value to sharpen future assessments and inform prioritization. Requestors whose value estimates prove inaccurate will face heightened scrutiny on future submissions, creating accountability for credible business cases.  Essential Duties & Responsibilities  Product Governance & Initiative Execution   Own end-to-end PDLC governance for Delivery-originated requests across all phases: Articulate & Prioritize → Discovery → Solution & Size → Design & Build → Test → Release & Validate  Own the review of incoming delivery requests in partnership with the Product Operations team; validate problem statements, opportunity costs, and success criteria before requests advance  Translate strategic themes into initiative plans with detailed milestones, deliverables, and accountable owners  Lead end-to-end execution across multiple workstreams, guiding cross-functional teams through delivery  Apply PDLC governance standards consistently; track progress, risks, issues, and outcomes with structured methods  Own the weekly Product + Delivery alignment forum and deployment readiness cadence; deliver executive-ready status reporting  Value Measurement & Realization   Own the initiative KPI framework linking financial and operational outcomes to BPaaS operational metrics (e.g., FTE staffing requirements, time per transaction, SLA compliance rates)  Define and track both input metrics (e.g., share of requests with validated problem statements, PDLC cycle time per phase, estimate accuracy rate by requestor) and output metrics (e.g., FTE reduction, transaction time, SLA attainment) – and hold the distinction between the two clearly in all reporting  Quantitatively validate the value delivered by new functionality after release; compare actuals against the estimates that drove prioritization  Reinject realized value data back into the prioritization process to continuously improve the quality of the enterprise enhancement pipeline  Identify performance gaps and lead course correction when initiatives fall short of projected impact  Own the continuous improvement agenda for value assessment frameworks, execution processes, and tooling  Strategic Structuring & Problem Framing   Pressure-test assumptions and problem definitions to ensure initiatives are outcome-driven and value-accretive  Clarify business problems, opportunity costs, and value creation potential with the rigor of a structured finance analysis  Identify cross-functional trade-offs and present structured options to executive stakeholders  Track the accuracy of value estimates submitted with enhancement requests; incorporate realized-vs.-estimated variance into future prioritization recommendations, with heightened scrutiny applied to requestors with a pattern of overestimation  Stakeholder Engagement & Risk Management   Collaborate with senior leaders and functional teams across product and delivery to foster joint alignment and accountability  Drive decision-making processes to resolution; escalate risks and issues with clear framing and recommended options  Build and maintain strong cross-functional relationships within complex, matrixed organizational structures  Proactively identify execution risks and interdependencies across initiatives; develop and implement mitigation plans  Navigate ambiguity, providing clarity and driving outcomes when priorities shift  Minimum Required Qualifications   7+ years of total experience, including meaningful experience in investment banking, structured finance, or a comparably rigorous analytical professional services environment, with a demonstrated track record of modeling, stress-testing, and presenting quantitative value cases to executive audiences  Demonstrated ability to define and track both input and output metrics, and to apply the same analytical discipline to post-delivery validation as to pre-delivery estimation  Experience leading complex, cross-functional initiatives within large organizations  Strong organizational, problem-solving, and execution skills  Excellent communication and stakeholder management capabilities across both technical and operational audiences  Comfort working in ambiguous and fast-evolving environments  Proven ability to structure ambiguous problems, develop executive-ready materials, and drive strategic outcomes without formal authority  Preferred   Experience in enterprise transformation or strategy execution within a SaaS or technology-enabled services company  Familiarity with KPI frameworks, OKRs, and value realization tracking  Experience in healthcare SaaS and/or health plan operations  What Success Looks Like   On-time, on-scope delivery of assigned initiatives  Achievement of defined KPIs and quantified business outcomes, with realized value tracking against pre-delivery estimates  Demonstrated improvement in value estimate accuracy across the enhancement request pipeline over time  Clear, current visibility of risks, issues, and dependencies across all active initiatives  Strong stakeholder alignment across product and delivery leadership  Geographic Responsibility:   Re