Seasonal Store Service Specialist

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Seasonal Position; Summer 2026 Job Description The Seasonal Store Service Specialist provides a seamless customer experience through   expertise , ownership, accountability, and responsiveness. Provides professional and quality service to internal and external customers by   utilizing   strong verbal and written communication skills and effective telephone techniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations.   What you   will do   · Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often   coming up with   creative solutions.   · Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and   same-day   reschedules/cancellations.   · Ensure efficient operations by confirming and completing work order information, including insurance verification,   additional   parts   and missing information.   · Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work   orders   and processing credit memos and rebills.   · Review orders from the contact center and manage dealer part orders and special accounts.   · Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.   · Repair chips,   cracks   and other auto glass related issues on customer vehicles.   · Manage work orders, customer   documentation   and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.   · Clean customer vehicle during wait/idle time during the repair process as well as perform   additional   housekeeping tasks in   shop .   · Recalibrate automotive safety systems, including   trouble-shooting   and completing diagnostic testing.   · Safely   operate   customer vehicles, company-issued tools, and chemicals   utilized   throughout the workday.     · Store opening and closing procedures   · Performs other duties as assigned   ·   Complies with   all policies and standards   What   you’ll   get · Competitive weekly pay starting at $21.75/hour.   · Paid training and all the tools and resources   you'll   need to be successful.   Education Qualifications · High School Diploma GED or equivalent Required.   · Valid state-issued driver’s license and any other licenses (as required by federal,   state   and local laws) to   operate   a company vehicle. Required   · On-the-job training/completion of Safelite   SafeTech ™ certification. Required   Experience Qualifications   · 1-3 years Telephone operations or business administration experience. Required   · Ability to provide world class customer service in a changing, fast-paced operation.   · Must be 18 years of age or older.   Skills and Abilities · Lifting and carrying up to 25 lbs. for short periods,   assist   an associate with lifting windshields weighing 26 lbs. to 50 lbs.   · Ability to work in tight spaces,   bend   and twist body   · Ability to use a variety of hand tools and power tools safely and effectively   · Ability to   operate   a motor vehicle   in accordance with   all federal,   state   and local laws   ·   Maintains   professionalism and passion for providing outstanding customer service and exceeding customer expectations   · Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”   · Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs   · Problem-solving and ability to trouble-shoot issues, independently and collaboratively   · Ability to read, write and interpret the English language and technical directions   · Ability to communicate orally (via phone) and written (via computer or other electronic means)   · Ability to   maintain   a professional appearance, adhering to Company uniform and PPE policies   · Willingness and ability to   maintain   stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)