Revenue Operations Manager

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.  But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.  We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team’s ability to deliver on revenue & Customer health goals. Your main objective will be to optimize Sales, Sales Development, and Channel Partnership processes, leveraging sales analytics to provide actionable insights, drive data-informed decision-making, and measure the impact of initiatives. You will use technology and automation to increase efficiency, ensure data integrity across systems, and create scalable, repeatable processes. You will work closely with team members to define goals, strategies, and tactics, while translating analytics into concrete actions that enhance sales performance and revenue outcomes. Configure and manage business tools to optimize their use in our team’s workflows, ensuring they are aligned with our process improvement goals. Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value. Continuously evaluate, assess, and implement new technologies (including system integrators and AI-driven platforms) into sales operations frameworks to drive innovation and scalability Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements. Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions. Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics. Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement. Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy. Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization. Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.  Analyze sales pipeline trends, conversion metrics, and forecast accuracy to strengthen pipeline health and revenue predictability. Use sales analytics to uncover productivity drivers and deal cycle bottlenecks, providing actionable insights to improve sales execution. Partner with Sales leadership to turn data into strategic recommendations that improve territory planning, quota setting, and overall sales performance. What You’ll Bring 5+ years of professional experience in an advanced analytics or Customer operations role; prior experience with SaaS a plus Experience developing strategies to scale revenue teams to meet the needs of our customers. Strong analytical skills with proficiency in data analysis and reporting tools (e.g. Google Sheets, Excel, Tableau, Looker) preferred Experience with CRM systems (e.g., HubSpot, Salesforce) and customer success platforms (e.g., ChurnZero, Zendesk, Gainsight) preferred Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels Hands-on experience analyzing sales funnel metrics an