Property Manager II

Overview At Catholic Housing Services , property management is about more than managing buildings. It is about creating communities where residents feel respected, supported, and secure. We believe everyone deserves a safe, affordable place to call home. Catholic Housing Services develops, owns, and manages affordable housing programs for low-income families and individuals across Western Washington, including housing for people who have experienced homelessness, low-income seniors, farmworker families, and individuals with physical, mental health, or other supportive service needs. We are looking for a compassionate, organized, and mission-driven Property Manager to lead day-to-day operations at one or more affordable housing communities. This role is ideal for someone who enjoys building strong teams, solving problems, supporting residents, and keeping property operations running smoothly. The Property Manager oversees daily property operations, supervises onsite property management staff, coordinates with maintenance and supportive services teams, and helps ensure residents have a safe, positive, and healthy living environment. This position plays a key leadership role in keeping residents housed, maintaining compliance with housing requirements, managing budgets and financial processes, and supporting the overall success of the property. This position offers a compensation range of $29.15 – $31.48 per hour (DOE) Full‑time, 40‑hour position include a competitive benefits package: Medical, dental, and vision coverage, plus life insurance and long‑term disability Health Savings Account (HSA) and Flexible Spending Account (FSA) options Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday CCS/CHS 403(b) Employee Savings Plan Employee Assistance Program (EAP) Responsibilities SUPERVISION AND LEADERSHIP   Promote a healthy team-oriented work environment, focused on quality, job performance and exceptional customer service through support, effective leadership and positive reinforcement.  Foster a community where staff feel valued and have opportunities to make meaningful contributions in achieving positive outcomes in the resident experience   The Property Manager is responsible for the overall day-to-day operations in adherence to the Management Plan. The Property Manager supervises onsite operations staff, including Assistant Property Manager, Maintenance Technician and Custodial Staff.   Use consistent, effective techniques and follow company guidelines to screen, hire, on-board and train new personnel.  Nurture effectiveness of staff through ongoing training, coaching, counseling and guidance.  Complete daily/weekly office and maintenance checklists, schedules and assignments. Monitor progress of work assignments.  Deal effectively, consistently and timely with performance issues. Document accurately and communicate with the Regional Director and Director of Human Resources any/all performance and/or personnel issues.  Ensure staff compliance and consistency with regard to company policies and procedures, industry regulations, and safety practices.  Attendance is an essential job function.  Maintain a high degree of morale at all times and serve as a role model for team members.   COMPLIANCE   Completes and submits a Weekly Property Report for every property supervised by incumbent. Incumbent submits all weekly reports by 5:00pm on Friday of each week. For issues that do not meet required KPI’s as noted on the form, prepare talking points including plans for solutions for each underperforming indicator. When meeting with the Regional Director, a Corrective Action Plan re: underperforming KPI’s will be developed and subsequently implemented.  Ensure timely and accurate income certifications  Conduct tenant recertification annually and interim re-certifications as needed. Assist tenants through the recertification process to ensure compliance with funder requirements.  Serve as a contact with funders and monitoring agencies. Adhere to the Tenant Selection Plan for admitting new residents. Prepare new leases and landlord documents for applicants, complete move in process including lease signing and move in inspection/orientation process.  Ensure that all lease documentation meets the contract obligations and regulations of various applicable funders.  Ensure compliance with federal housing standards and fair housing laws.   PROPERTY OPERATIONS   Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests. Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.  Ensure that all administrative paperwork is accurate, complete and submitted on a timely basis, including move-in/new lease packages, final deposit accounting statements and A/P.  Prepare, implement and recommend procedures and systems within company guidelines to ensure orderly, efficient workflow. Ensure distribution of all company or community-issued notices (HR, emergency info, safety team, policy changes)  Maintain records on all aspects of management activity and submit required documents and reports, as necessary.  Ensure service requests and community repairs are scheduled and completed on a timely basis. Resident service requests are expected to be completed or started within 48 hours from the time of request.   Ensure that rent ready apartments are available within maintenance operation standards and the quality of work meets or exceeds standards through regular inspections.  Monitor maintenance, construction and renovation projects to ensure quality and expediency. Obtain proposals from vendors as needed for projects. Analyze scopes of work and make sure the comparison is “apples to apples.” Create bid chart and make reco