Program Officer

Do you want to build a career that is truly worthwhile? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org. The Department for Outcomes is seeking a proactive, creative, and highly organized Program Officer (PO) to join its Front Office. The PO will help strengthen the Department's knowledge management, learning, engagement, communications, and coordination functions by capturing, curating, mobilizing, and applying knowledge from the Department's work, partnerships, events, and strategic engagements. Working closely with the Director, the Front Office, and divisions across the Department, the PO will support external engagements and missions, the rollout of the Outcomes Solutions Program, university and knowledge partner engagement, internal learning, and the disciplined tracking of commitments and deliverables. The role requires someone who can connect people, ideas, evidence, and opportunities; translate them into practical products and follow-up actions; and help reduce internal silos through strong information flow and knowledge sharing. The successful candidate will bring outstanding communication and business storytelling skills across written, visual, and digital formats, including briefs, PowerPoint presentations, photography, video, podcasts, and other innovative media. The role calls for strong judgment, a sense of urgency, empowerment and accountability, thoughtful risk taking, curiosity, and a willingness to go the extra mile. Duties and Accountabilities 1. Capture, Curate, and Mobilize Knowledge from External Engagements: • Provide direct support to the Front Office in coordinating and knowledge-enabling the Department's external engagement agenda, including the Director's external engagements, missions, meetings, and strategic outreach activities. • Support the planning, preparation, execution, and follow-up of external engagements involving the Director and senior Department leadership. • Conduct active research and knowledge scanning to identify strategic engagement opportunities with external partners, institutions, universities, thought leaders, and other relevant stakeholders. • Prepare read-ahead packages, briefing notes, talking points, presentations, background notes, and follow-up documentation that organize relevant evidence and insights in clear, actionable form. • Capture insights, lessons, commitments, risks, and next steps from meetings, missions, and partner interactions, and codify them in accessible tracking systems and repositories for reuse. • Mobilize knowledge from external engagements to inform Department priorities, internal learning, partnership opportunities, and follow-up decisions. 2. Support Strategic Communications and Business Storytelling: • Contribute to internal and external communications by translating the Department's outcomes agenda, partnerships, and knowledge into compelling messages and products for different audiences. • Design, draft, edit, and improve communication products for the Front Office, including briefs, stories, talking points, PowerPoint presentations, event materials, digital content, photography, videos, podcasts, and other multimedia products. • Use business storytelling techniques to convey complex ideas, results, and lessons in audience-appropriate, well-structured, and persuasive ways. • Support high-visibility engagement moments, including Spring Meetings, Annual Meetings, launches, campaigns, and leadership events, through innovative formats that encourage interaction and learning. • Modify, refine, and integrate new information into existing content so that materials remain accurate, relevant, high quality, and aligned with the Department's strategic messages. • Coordinate with relevant teams to ensure consistency of messaging, quality control of materials, and timely delivery across communication channels. 3. Support the Rollout of the Outcomes Solutions Program through KM and monitoring: Play an active role in supporting the rollout of the Outcomes Solutions Program by applying project support, monitoring, evaluation, and learning practices to engagements, results, and partnership management. • Coordinate meetings, outreach, engagement plans, and follow-up related to the Outcomes Solutions Program. • Track engagements, deliverables, commitments, results, and outcomes using disciplined systems that support management oversight and learning. • Collect, organize, analyze, and synthesize information from program activities to identify patterns, progress, gaps, risks, and opportunities for improvement. • Prepare inputs for updates, reports, dashboards, presentations, and learning notes that visually represent goals, outcomes, outputs, activities, and related indicators. • Ensure that program knowledge, decisions, lessons, and partner interactions are documented, searchable, and available for future use. 4. Coordinate Stakeholder Engagement and University Partnerships: • Support the Department's engagement with universities, academic institutions, and knowledge partners from across the world, helping build constructive relationships and mobilize expertise for the outcomes agenda. • Map, organize, and maintain information on relevant universities, academic networks, research centers, and knowledge partners, including areas of expertise and potential collaboration. • Coordinate meetings, seminars, strategic conversations, missions, and follow-up with universities and external knowledge partners. • Develop and maintain stakeholder engagement plans, track feedback