Program Manager

TITLE: Program Manager LOCATION : Washington, DC Area TRAVEL : Travel required ** This position is contingent upon award** About KACE: KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges. At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance. We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference! Job Summary The Program Manager shall: Serve as KACE Company’s authorized representative for overseeing the technical and administrative performance of all services required under this contract and the successful delivery of all contract deliverables, outputs, and outcomes.  Serve as the single point of contact with the Government’s Contract Officer’s Representative Serve (COR) and Program Managers to discuss program activities, schedules, workloads, potential problems and their resolution. Receive, analyze, and execute, on behalf of KACE Company, all orders for work and technical direction as the COR may issue within the terms and conditions of the BPA and scope of work. Ensure that KACE Company is prepared to assist USMS draft specific requirements for Task Orders and provide rationale narratives aligned specifically with FAR 8.405.  Ensure the most efficient and compliant deployment of +275 contractor personnel to Task Orders issued by USMS and that those KACE Company personnel have the tools necessary to execute Task Orders in accordance with a deliverables-based performance model. Provide audit defense tools and templates so that the contract is always audit-ready. Work with USMS managers to provide competent leadership and responsible project direction for this BPA through successful performance of a variety of detailed, diverse elements of project management tasks. The PM will direct completion of tasks within estimated timeframes and budget constraints, while interfacing with the COR and other government counterparts when appropriate. Apply deliverables-based principles to continually improve service delivery, enhance work outcomes, and contain costs. Direct work priorities to maintain a professionally managed program.  This includes communicating with managers daily to ensure they are conducting QC reviews of daily operations, completing administrative tasks, meeting staffing needs, enforcing client and company policies and procedures, and addressing performance issues promptly. Ensure that our nationwide recruiting network has adequate pools of candidates to promote quick identification and onboarding of all vacant or new staff positions and that those candidates meet all LCAT requirements at prices bid in the proposal. Essential Functions and Responsibilities: Serve as the primary point of contact with the Government’s Contract Officer’s Representative (COR) and establish and nurture timely communication and adherence to contract guidelines, deliverables, applicable regulations, and performance-based expectations of the contract. Maintain close working relationships with office leads to ensure that we understand their needs and satisfaction with our performance Receive, analyze, and execute, on behalf of KACE Company, all orders for work and technical direction as the COR may issue within the terms and conditions of the BPA and scope of work. Oversee the efficient and compliant scheduling of all personnel Ensure that KACE Company is prepared to assist USMS draft specific requirements for Task Orders and provide rationale narratives aligned specifically with FAR 8.405.  Ensure that KACE’s nationwide recruiting network and infrastructure are proactively identifying and pre-qualifying individuals in various LCATS through analysis of workforce trends and quarterly forecasting of staffing needs. Monitor staffing fill rates, turnover, overtime and output levels per site. Ensure that all contractor employees are fully qualified for the labor categories under which they are assigned and that Contractor employees perform work efficiently and in a timely manner. Oversee continuous improvement function of the program and ensure that KACE meeting or exceeding all performance and quality metrics. Leverage key performance indicators to proactively monitor and improve performance. Oversee the program’s qualify assurance program Ensure a data-driven approach to monitoring and improvement performance and maintaining compliance with all Government and KACE requirements  Leverage technology to improve program efficiency, transparency, accountability, and quality and to mitigate risk. Oversee the periodic training of all personnel Implement the company’s standard operating procedures at all locations and in executing all client work orders; monitor the work output level, quality of the work product, quality of service and ensure technical contract compliance. Oversee the development and delivery of training. E