Program Manager

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Harvard Combined Dermatology Residency Training Program is an integrated residency program with MGH, BWH, BIDMC, Boston Children’s Hospital, Lahey Clinic, and the VA Hospital (Jamaica Plain/West Roxbury). This is a three-year ACGME-accredited residency program with a 29 ACGME approved residency positions and over 100 clinical faculty, most of whom hold academic appointment at Harvard Medical School. There is also a 5-year ACGME Accredited Medicine-Dermatology Training Program with 11 accredited positions. The Program Manager is responsible for oversight of all administrative, financial, personnel and educational aspects of the two training programs as these relate to dermatology.. In the continuously changing landscape of healthcare and graduate medical education, the Program Manager’s main objectives are to serve as a resource for all stakeholders by developing a broad understanding of issues in dermatology graduate medical education, maintaining a working knowledge of external policies and procedures pertaining to residency operations and strategic goals, facilitating programmatic changes and developing effective communication practices throughout this multi-institutional program. In addition, the Program Manager is responsible for personnel and financial management of the programs. The Program Manager is also responsible for financial oversight of the Harvard Dermatology House Officers Association (HOA), including the planning and oversight of HOA-sponsored events.   The Program Manager represents the program at the local and national level. The Program Manager receives general direction from the Program Directors of both training programs and collaborates with three Associate Program Directors to set the direction of the residency program, lead project and programmatic development, and ensure compliance with hospital and national accreditation requirements. The Program Manager is responsible for direct supervision of 1-2 Program Coordinator(s) and administrative supervision of 34 residents (avg of 26 Advanced Dermatology Residents and 10 Medicine-Dermatology residents; equivalent to 29 FTE’s). The Program Manager must maintain a strong working knowledge of ACGME-accreditation requirements, specialty specific training requirements and hospital policies and procedures. Requires discretion and judgment to organize priorities, complete tasks, and handle confidential information for a complex matrixed organization. Qualifications Program Administration Oversees and manages the daily operations of the Harvard Combined Dermatology Residency Training Program and Combined Medicine-Dermatology Residency Training Program.   Responsibilities include oversight of the training programs across five Harvard-affiliated academic medical centers and one non-Harvard affiliate. Oversees and ensures completion of ACGME accreditation requirements, including multiple reporting periods throughout the academic year. This includes writing and editing narrative descriptions of all aspects of the training program, as well as collecting and entering data. Prepares correspondence and requests submitted to MGB GME, ACGME, American Board of Dermatology (ABD), HMS and other organizations.  Maintain working knowledge of changes in accreditation and specialty board requirements as well as, departmental, hospital and medical school policies. Serves as a resource to program leadership, faculty and trainees to ensure updates are understood, applied and communicated to appropriate stakeholders. Oversees orientation and on-boarding processes for all trainees. Orientation includes thoughtful planning and coordination of training and information sessions for 8-9 new residents each year over the course of 3 days. On-boarding includes guiding new residents through the process of applying for a medical license, completing credentialing requirements and completing hospital hiring requirements. Guidance on visa requirements and processes is sometimes required. Oversees collaborative onboarding processes with other hospitals. Maintains close working relationships with colleagues in Dermatology Departments at Massachusetts General Hospital, Brigham & Women’s Hospital, Beth Israel Deaconess Medical Center, Boston Children’s Hospital, Lahey Clinic and the VA HealthCare System. Maintains close working relationships with various departments within Mass General Brigham, such as Graduate Medical Education, Professional Staff Benefits & Compensation, Centralized Credentialing Office, Office of Interaction with Industry, General Counsel, Human Resources, Office for Global Professionals and Scholars and other residency and fellowship programs. Maintains working relationship with several Harvard Medical School departments. Critically assesses needs, feasibility and requirements of adding new training sites. Prepares and ensures execution of affiliation agreements with all hospitals and healthcare facilities where residents rotate (currently 10 standing agreements). Prepares and/or oversees the processing of the required paperwork for elective rotations locally, nationally and internationally. Develops, implements, revises trainee and faculty evaluation systems and strategies. Oversees continuous monitoring of evaluations and participates in preparing reports of evaluation data. Oversees monitoring of resident work hours and reporting of concerns to program leadership. Monitors