Product Manager - Digital Distribution and Servicing

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Product Manager – Digital Distribution and Servicing to join our growing team. How You Will Contribute Define and own the digital product strategy for online insurance distribution and servicing   Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives   Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance)   Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO)   Optimize digital funnels across web, mobile, and partner ecosystems   Lead experimentation (A/B testing) to continuously improve acquisition performance   Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals)   Reduce cost-to-serve through automation and intelligent workflows   Enhance customer experience through seamless omnichannel journeys   Define and track KPIs across the product lifecycle  Leverage data to prioritize backlog and inform product decisions   Partner with data science teams to embed personalization, pricing insights, and predictive models   Own the product backlog and work closely with engineering teams in agile delivery models   Translate business requirements into clear user stories and acceptance criteria   Ensure timely, high-quality delivery of product features   Collaborate with underwriting, distribution, marketing, operations, and compliance teams   Align senior stakeholders on roadmap priorities and trade-offs   Act as the “voice of the customer” across internal forums   Ensure all digital journeys comply with regulatory requirements across relevant markets   Work closely with compliance and risk teams to embed controls within digital processes  Build and lead a high-performing team of digital product managers  Skills & Experience to Be Successful 5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms   Strong experience in digital acquisition funnels and/or high-volume transactional products   Proven track record of delivering customer-facing digital products at scale   Deep understanding of digital distribution models (aggregators, direct, embedded)   Strong analytical mindset with experience using data to drive decisions   Experience with agile methodologies and product management tools (e.g. Jira, Confluence)   Excellent stakeholder management and communication skills   Insurance products (e.g. personal lines, SME, or specialty lines)   Knowledge of policy lifecycle (quote, bind, service, claims, renewals)   Familiarity with pricing, underwriting, and regulatory constraints  Able to travel up to 30%.  Experience in the insurance industry, including risk, and regulatory considerations. (preferred) Pay Range $150,000 - $160,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance   Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement  Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.  Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.   Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself    As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.