Operations Manager, Trading & Regulatory Compliance

Company Name: tastyfx Role: Operations Manager: Trading & Regulatory Compliance Location: Chicago, IL (Hybrid, 3 days/week in office) Licensure: Series 3 and 34 (preferred; must be willing to obtain if not currently held) Salary : $120,000 - $150,000 The Operations Manager at tastyfx owns the full operational layer between our trading platforms and our regulatory obligations. This role is the operational backbone of a lean, fast-moving team, covering real-time platform monitoring and incident triage, NFA/CFTC regulatory documentation, capital charge oversight, and payment rail management. It requires someone equally comfortable managing a live MT5 incident in the morning and drafting a regulatory root cause analysis in the afternoon. This is a senior individual contributor role reporting directly to the Managing Director, with a clear growth path as the operations team expands. Your work directly protects tastyfx's regulatory standing, client experience, and operational continuity within the IG Group and tastytrade ecosystem. What You'll Do: Trading Operations & Platform Conduct daily platform health checks across MT5, TradingView, ProRealTime, and the tastyfx proprietary platform, confirming all markets are online and systems performing as expected Review and assess overnight incidents each morning: determine tastyfx impact, evaluate reportability as a market event, and escalate major incidents to appropriate stakeholders Serve as first responder for execution anomalies, stale pricing events, order server issues, and platform outages, owning resolution before escalation to MD Liaise with IG Group core dealing and pricing teams to coordinate response on new or ongoing incidents Process trade corrections, cash adjustments, and account-level remediations for customers affected by trading incidents Investigate trade disputes flagged internally, by clients, or by the NFA; produce clear documentation of findings and resolution Monitor clients on margin call and identify large or systemic margin call situations requiring escalation Support ongoing MT4-to-MT5 migration: track account progress, coordinate with platform teams on version updates, and flag client-impacting issues Maintain operational runbooks, escalation procedures, and SLAs for incident response and resolution Track and analyze operational risk events (OREs); implement corrective actions to prevent recurrence and prepare monthly ORE reports Regulatory & Compliance Operations Own end-to-end drafting of all NFA incident reports and regulatory correspondence, with MD review and sign-off Produce accurate, formal root cause analyses by coordinating with dealing, pricing, and platform teams following any reportable incident Perform nightly review of the NFA Discrepancy Report and morning review of the NFA Processing Report; investigate and resolve flagged discrepancies or errors Manage daily and periodic margin compliance monitoring across all active platforms (including NFA minimum margin rates and points-based systems), flagging anomalies and escalating appropriately Support regulatory examinations and audits by providing operational documentation and responding to regulatory inquiries Build and maintain internal SOPs for all operations functions, reducing institutional knowledge concentration risk Track NFA/CFTC rule developments and assess operational impact; brief MD on compliance implications ahead of effective dates Capital & Liquidity Management Monitor the JPMorgan credit line on an intraday basis, tracking capital charge usage and flagging utilization concerns to the MD ahead of threshold breaches Own oversight of tastyfx's capital charge obligations resulting from the IG Markets relationship, ensuring charges are accurately calculated, tracked, and reported Coordinate with IG Group treasury and finance teams on capital charge reporting, reconciliations, and any disputes Maintain internal documentation of capital charge methodology, agreements, and any changes to the calculation framework Review the BMO returns email and debit report daily; identify and escalate client debt positions as appropriate Payment Rails & Funding Operations Own day-to-day oversight of all payment rails (ACH, wire, debit card, and any emerging funding methods), ensuring uptime, accuracy, and timely settlement Identify and triage payment processing failures or delays; coordinate with providers (WorldPay, ACH processors, banking partners) to resolve issues promptly Proactively optimize payment rails to reduce client funding friction, analyzing drop-off points, failure rates, and processing times to surface improvement opportunities Monitor ACH reversal and fraud exposure across funding channels; escalate patterns and coordinate remediation with compliance and onboarding teams Evaluate new payment methods and fintech integrations that could improve conversion or reduce cost; present recommendations to MD Maintain SOPs for all payment operations workflows and ensure contingency procedures are documented and tested Data Management & Reporting Analyze operational data (including order IDs, fortress files, trade data, and platform metrics) to identify trends and improvement opportunities Develop and maintain reporting frameworks to track operational KPIs; present insights to MD and leadership on a regular cadence Run the monthly trade count report and support VBR approval processes Review monthly new account bonus activity and confirm timely payment processing Check AO Stats for conversion performance and monitor AO queues for processing backlogs Monitor interest paid to Prime clients monthly and flag anomalies Process Improvement & Operational Efficiency Continuously identify opportunities to reduce manual intervention: if a process is overtly manual, evaluate automation or streamlining options Implement operational controls and quality assurance measures