Material Handler Operations Lead

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!  Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.   THE POSITION:  At our Memphis distribution center, our employees play a critical role in getting life-saving products out to hospitals, clinics and nursing homes. We’re open 24 hours a day, 5 days a week because the needs of patients can’t wait.  The most important aspect of this position is supporting the department Supervisor to ensure team productively executes fulfillment functions for order processing, including picking and packing product, along with manifesting and staging finished shipments per EVERSANA’s standard operating processes. The position also requires the incumbent to be certified on all EVERSANA Mobile Powered Industrial Vehicles (i.e., Forklift, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift). ESSENTIAL DUTIES AND RESPONSIBILITIES:    Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre and post lift truck equipment checklists.   Adhere to all formal standard operating procedures that control the order fulfillment process in specialized areas.   Adhere to all formal standard operating procedures that control the flow of materials through the specialized areas.   Participate in problem solving, if errors or issues occur with operations processes.    Adhere to client specific pack out SOPs.   Perform end of shift inventory checks.   Notify the applicable supervisor or lead of any obstacles to the successful completion of tasks.    Ability to formulate emails to EVERSANA staff as a means of communication   Perform all tasks assigned by Supervisor or Manager.  Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  All other duties as assigned   POSITION SUCCESS FACTORS:   Ability to direct the workflow while simultaneously working beside material handling team members   Effectively communicate with co-workers and supervisors regarding work requirements   Pays meticulous attention to detail and possesses a task-oriented work ethic   Demonstrates flexibility and a willingness to modify work schedule to support company needs   Ability to successfully complete tasks on a daily basis.   Flexibility and composure in response to changing requirements.   Ability to receive and convey information accurately in a timely manner.   Ability to complete tasks with minimal supervision.   Ability to consistently meet or exceed productivity standards   Ability to safely operate forklift equipment without incident.    Ability to maintain zero defect performance.   Ability to maintain accurate inventory levels of client’s shipping supplies.   PEOPLE LEADER:  People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:   Day-to-day oversight of associates in partnership with Supervisor.  Drive performance-based culture.   Recruit and train as needed to ensure compliance and process is routinely followed.  EXPECTATIONS OF THE JOB:  Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)    Focus on safety at all times and comply with all safety requirements    Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature-controlled areas    Meet all shift requirements as assigned (timely, uniform, etc.)   Hours (Minimum of 40 hours per week, 5 days of the week)  MANDATED UNIFORM: khaki-colored pants, close-toed shoes, and a business casual shirt. Leggings, yoga pants, or any form-fitting stretch pants are not permitted. Shoes should be sturdy and provide full coverage, ensuring no skin or socks are visible through the shoe material. Once the probationary period has concluded (60 days) employees receive an allotment to receive customized EVERSANA uniforms.     Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.  The above list reflects the general details necessary to describe the expectati