Manager, Wage & Hour Compliance

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary   The Manager, Wage & Hour Compliance is responsible for the operational execution, administration, and continuous improvement of Shake Shack's wage and hour and scheduling compliance   programs     This   role translates enterprise compliance strategy into scalable processes, audits, training, systems enhancements, and operational practices that support adherence to federal, state, and local employment laws.   Reporting to the Senior Manager, Compliance, the Manager serves as a   manager-level independent contributor and program lead overseeing the day-to-day administration   of wage and hour auditing, predictive scheduling/ Fair Workweek compliance, and other compliance-related initiatives. This role leads cross-functional execution and partners closely with Operations, People Resources, Legal, HRIS, and Technology to   identify   compliance risks, drive corrective actions, and support organizational readiness for evolving regulatory requirements.   The Manager plays a critical role as the program lead in ensuring these compliance programs are administered consistently, efficiently, and   in accordance with   company policies and applicable laws, while driving accountability through influence rather than direct people management.   Eligible locations: (Hybrid - 3x week) New York Support Center (225 Varick St. New York, NY) Atlanta Support Center (2 Ballpark Center, 800 Battery Ave SE Atlanta, GA) Job Responsibilities and Duties   Wage & Hour Compliance Program Management   Develops and manages enterprise wage and hour audit programs designed to   monitor   compliance across multiple   jurisdictions   and multiple topics – meal and rest, minors, timekeeping, scheduling, overtime.   Establishes scalable audit methodologies and reporting mechanisms that efficiently identify compliance risks at scale.     Analyzes audit findings,   identifies   root causes, and develops corrective action plans with operational and cross-functional partners.    Develops and   maintains   compliance scorecards, dashboards, and key performance indicators to   monitor   program effectiveness and   identify   emerging risks.    Provides regular reporting and trend analysis to People Resources and Operations leadership.   Recommends process, policy, system, and operational enhancements to strengthen compliance and reduce risk.    Creates and delivers training, communications, and educational resources based on audit findings and emerging compliance trends.    Supports regulatory requests, audits, investigations, and other compliance-related inquiries.   Serves as primary point of contact for day-to-day manager inquiries. Predictive Scheduling & Fair Workweek Compliance   Oversees   administration of Predictive Scheduling and Fair Workweek compliance programs.    Maintains audit tools, certification programs, job aids, and e-learning content to ensure alignment with current legal requirements and company practices.    Recommends process, policy, system, and operational enhancements to strengthen compliance and   to create operational ease of execution.     Conducts ongoing compliance reviews and supports remediation efforts where opportunities are   identified .    Partners with Operations to ensure consistent understanding and execution of scheduling requirements.    Compliance Systems & Technology   Partners with HRIS, Technology, and Operations Support teams to test,   validate , and implement compliance-related system enhancements and legislative updates.    Participates in requirements gathering, user acceptance testing (UAT), rollout planning, and change management activities.    Updates associated training materials, operational guidance, and compliance documentation following system changes.    Identifies   opportunities to automate compliance monitoring, reporting, and auditing activities.    Legislative Implementation & Business Readiness   Supports the organization's readiness for new and changing labor   and   scheduling legislation.     Assists   in evaluating operational impacts and implementation requirements for new regulatory obligations.    Supports   implementation plans including process changes, system updates, communications, manager guidance, and training materials.    Collaborates with Operations, Legal, HRIS, Payroll, and Technology teams to ensure successful execution of compliance initiatives.    New Shack Openings (NSOs) & Operational Support   Partners with New Shack Opening teams to ensure compliance requirements are incorporated into launch planning and operational readiness activities.    Provides guidance   regarding   labor law compliance, scheduling practices, workplace postings, and workforce administration processes.    Supports manager onboarding and training efforts related to workforce compliance programs.    Knowledge, Skills, and Abilities   Strong knowledge of federal, state, and local wage and hour laws, predictive scheduling requirements, meal and rest break regulations, minor labor laws, and related workforce compliance requirements.   Experience developing and executing compliance audits and risk-monitoring programs.    Experience analyzing large data sets and translating findings into