Manager, CRM & Mobile Marketing

ABOUT THE ROLE: The Manager, CRM & Mobile Marketing is responsible for leading the strategy, execution, and performance of the company’s mobile marketing channels. This role will own the end-to-end mobile customer communication strategy across acquisition, lifecycle, promotional, and retention campaigns, ensuring a cohesive customer experience across SMS, Email, and future app channels. The ideal candidate is both strategic and analytical — someone who understands how to drive incremental business impact through mobile messaging, while also balancing customer experience, message fatigue, and channel profitability. This role will partner closely with CRM, Loyalty, Ecommerce, Analytics, and Marketing Operations to optimize channel performance and customer engagement. WHAT YOU’LL DO : Mobile Channel Strategy & Execution   Own the strategy, planning, and execution of SMS marketing campaigns and automated lifecycle journeys    Develop and evolve the long-term mobile marketing roadmap, including future app push notification strategy    Concept and write compelling copy for all mobile touchpoints, ensuring brand voice consistency across SMS campaigns and lifecycle messaging   Partner closely with the Email Marketing Manager to ensure cohesive cross-channel messaging, cadence, and customer experience    Build audience and messaging strategies that support acquisition, conversion, retention, loyalty engagement, and reactivation goals    Identify opportunities to personalize messaging and improve customer relevance across lifecycle stages   Performance & Incrementality   Analyze mobile marketing performance and customer behavior trends to optimize engagement and revenue contribution    Partner with Analytics and CRM teams to evaluate channel incrementality and customer impact    Develop testing strategies to measure lift, saturation, conversion impact, and customer fatigue across channels    Make data-driven recommendations around send strategy, segmentation, and promotional effectiveness   Cross-Functional Partnership   Partner with CRM, Loyalty, Ecommerce, Creative, and Analytics teams to align mobile marketing initiatives with broader business objectives    Collaborate with technical and operations teams to support journey enhancements, audience builds, QA, and platform improvements    Support future mobile channel expansion, including app messaging and advanced personalization initiatives   SKILLS & REQUIREMENTS : Experience managing SMS platforms such as Attentive, Braze, Klaviyo , Salesforce Marketing Cloud, or similar    Strong understanding of lifecycle marketing, customer segmentation, and retention strategies    Experience analyzing campaign performance and translating data into actionable business recommendations    Familiarity with incrementality testing, holdout testing, attribution models, and customer behavior analysis preferred    Strong cross-functional collaboration and project management skills    Highly detail-oriented with strong organizational and operational execution abilities    Excellent communication and presentation skills    Experience with app push notification strategy or mobile app marketing is a plus   eDUCATION AND EXPERIENCE   B achelor’s Degree   5+ years of experience in CRM, lifecycle, or mobile marketing, with direct ownership of SMS marketing programs    The pay range for this role is $100,000 - $140,000/yr USD. About Skechers Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Equal Employment Opportunity Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [email protected]. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.