LN Venues, Operations Manager - Fillmore Philadelphia

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  THE JOB We are seeking a motivated and experienced individual to take on the Operations Manager role at the Fillmore Philadelphia.This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the General Manager of the venue. WHAT THIS ROLE WILL DO Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses Works with General Manager, to assist in the preparation of annual operations budget Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices Investigates and resolves guest related complaints Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained Creates and implements effective recruiting programs for seasonal event staff Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding Manages any and all training programs and ongoing development of event staff Commit to providing a safe and enjoyable facility for guests and employees Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events Effectively manages and approves all payroll for in-house departments Responsible for all required governmental reports and files This position oversees and ensures the execution of all operating department compliance policies and procedures WHAT THIS PERSON WILL BRING Candidate is a proven leader with strong management and communications skills Extensive knowledge of venue operations and facility management is required Minimum two years’ experience as House/Operations Manager or a comparable role Experience dealing with police and public officials Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers Computers skills, Microsoft Word, Excel and Outlook Excellent oral and written communication skills are essential Experience using Workday or time keeping systems is a plus BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (in