Licensed P&C Customer Service and Sales Representative - Charleston

Job Type: Full time   Exempt/Non Exempt: Hourly Job Description: Location Details:    AAA Car Care; 2031 Sam Rittenberg Blvd, Charleston, SC 29407 Position Schedule / Shift:    Monday - Friday 8:30am - 6pm (Possible Rotating Saturday's 9:00am - 1:00pm)   Position Summary   The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products.   Key Responsibilities   Customer Service & Member Support   Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.   Participate in team service efforts and help deliver consistent, customer-focused support.   Insurance Policy Servicing & Processing   Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications   in accordance with   state rules and corporate policies.   Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information;   maintain   filing systems; and provide general agency support.   Sales, Quotes & Referrals   Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales,   identify   cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.   Refer customers to agents when   appropriate .   Payments, Renewals & Retention   Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds   regarding   delinquent memberships, late premiums, reinstatements, and cancellations.   Support outbound promotional and retention   calling   while promoting ACG products and services following established guidelines.   Community & Office Support   Assist   with office events that generate insurance revenue, increase member product awareness, and support local community activities.   Require d   Qualifications   High School Diploma or equivalent   Current Property & Casualty Insurance license.   Ability to qualify for, obtain, and   maintain   all required state licenses and appointments to sell and/or service Auto Club Group Membership products.   Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.   Work Experience:   Customer Service & Communication   Provide   a high level   of customer-focused service.   Respond to billing and coverage questions.   Present complex information in a clear and concise manner.   Insurance Servicing & Transactions   Service insurance policies and process applications, renewals, and amendments.   Process monetary transactions, including taking payments.   Sales Support   Promote the sale of insurance products and services using established guidelines.   Knowledge and Skills:   Insurance Knowledge & Sales   Analyze member/potential customer insurance needs and determine   appropriate levels   of coverage.   Prepare   appropriate rate   quotations.   Organize, plan, and promote the sale of ACG insurance and membership products and services.   Understand insurance terminology, general insurance regulations, underwriting procedures, and sales regulatory and compliance guidelines.   Systems, Records & Administration   Use insurance and/or membership systems, such as PPS, POS, IMS, and IPM.   Maintain   accurate   records.   Proficiently use Microsoft Office products.   Communication, Math & Customer Service   Read,   comprehend , and communicate clearly and concisely with coworkers and the public, including explaining instructions, rules, and procedures.   Perform mathematical calculations to accurately complete monetary transactions.   Exceed member expectations through professionalism, efficient and effective service, and proper maintenance of the workstation and office facility.   Work Style & Training   Work effectively in a team environment and independently with minimal supervision.   Perform outbound service calls.   Work under pressure in a high-volume, fast-paced customer service environment.   Successfully complete   appropriate training   related to all Auto Club Group products and services.   Work Environment   Work in a temperature-controlled office environment. Willingness and ability to work irregular hours   to include   weekends, holidays, and community events.   Compensation   & Benefits Overview   ACG   complies with   all applicable state and local laws   regarding   required benefits (including PTO,   paid   sick leave,   etc.) .   Compensation:   Starting pay ranges from $23.00 to $25.50 per hour, based on experience.   Benefits :   At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.   Health & Wellness   Medical plans with multiple coverage options, including HSA eligibility .   Prescription drug coverage .   Dental and vision benefits .   Employee Assistance Program (confidential support services) .   Financial Protection & Insurance   Company-paid basic life insurance .   Optional supplemental life insurance and dependent coverage .   Short-term and long-term disability coverage .   Critical illness, accident, and pet insurance options .   Retirement & Savings    401(k) plan to support long-term financial goals. 3% automatic deferra