Learning Operations Manager

Job Description: Chewy is looking for a  Learning Operations Manager  to join our Learning Team! The ideal candidate...   What you'll do:    Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers   Identify needs or gaps in learning process and in consultation with Operations Teams   Design training and development programs based on the organizational needs in consultation with Regional Learning Manager   Recruit and observe team of on the floor trainers for process training   We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed   Facilitate courses or learning sessions with all process job roles and with Leadership as needed   Coordinate all training conducted across shifts and areas   Maintain daily communication with Operations, HR, Recruiting and other teams   Maintain knowledge of operation processes for ongoing assessment of the training process   Fulfill additional responsibilities as assigned   What you'll need:    BA, BS or equivalent experience   4+ years of successful training experience and validated proficiency in delivering and crafting training   2-4+ years guiding a team within a training/learning, HR or similar function   2-4+ year in Operations or process improvement role   Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)   Understanding of fulfillment/distribution center/warehouse processes and flow   Well-developed observational and analytical skills   Effective verbal and written communications skills   Able to work flexible schedules / shifts as needed for 7 day operation   Validated skills for planning daily/weekly tasks and adapting to contending demands   Strong skills developing relationships across all levels and functions   Must be willing to travel   Bonus:    Instructional design using ADDIE, TWI model, or similar   Facilitation and presentation skills   Ability to work in a fast-paced distribution environment   Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction   Detail oriented and accurate with the ability to focus attention on details   Ability to prioritize, lead and complete projects with tight deadlines   Familiarity with process improvement methodologies such as LEAN or Six Sigma   Does this sound like you? If so, we would love to hear from you!  Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here .