Lead Program Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Lead Program Manager serves an instrumental role in delivering CXone   infrastructure and   key   initiatives   the marketplace.   Fulfilling a high visibility role   on   cross-department project teams, the Program Manager will help drive, plan, and coordinate development   and compliance   activities from concept to completion. This person is responsible for participating in and leading a   cross- department, multi-discipline   team to implement ,   deliver product vision ,   provid e transparency and visibility with executive sponsors,   and manag e   dependencies to   remov e roadblocks and ensur e   the teams ’   success. How will you make an impact?     •   The Program Manager collaborates with   Product   Management to disseminate market requirements and concepts into actionable work items for   Project Managers,   Analysts, Engineers,   and   Quality Assurance Engineers. •   The Program Manager executes the product vision through the   project   lifecycle to ensure program goals are met. •   Interface with teams   across the enterprise   to drive, plan, and implement   assigned program objectives. •   Be the   primary   conduit for project status, direction, and escalations with   E xecutive   M anagement   and sponsoring individuals •   Work closely with   Product   Management to break down product backlog items and disseminate them into technical requirements. •   Drive and lead the   team s   on a daily basis   ensuring that   plans, estimates, documents, and products deliver features on schedule and within budget. •   Identify resource conflicts, and influence and facilitate course corrections to fulfill key project milestones. •   Coordinate   r elease schedule s , communicate, and drive releases onto each environment. •   Coordinate with   Product   Management for product launches and technical documentation. •   Other duties as assigned by the manager Financial Responsibilities: •   Direct impact for bringing products and features into production on time and within budget to secure revenue. •   Ensures   that specifications and projects are in line with the company’s Compliance efforts. •   Ensures that development is according to the company’s development standards and that products produce accurate reporting. •   Ensures expenditures are purchased, accounted for, and reported according to the Company’s Purchasing, Travel, and Corporate Credit Card policies. Have you got what it takes?   •   Bachelor's Degree in Computer Science , Information Technology, or related field or equivalent work experience   desired . •   Technical or industry certifications are preferred in addition to the   desired education/experience. •   5 + years of Program, Project, or Product Management experience using formal techniques and principles •   1+ years of demonstrated success defining and launching products •   2+ years of demonstrated experience writing software specifications •   2+ years of project leadership in a cross-functional environment •   Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences •   Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts •   Experience   presenting complex technical   concepts and strategic project status to Executive Management   and partner organizations •   Experience working with and influencing cross-functional teams without formal authority •   Working knowledge of and significant experience working in various project methodologies within a single program •   Versatility with various management tools, including but not limited to: ServiceNow, Jira, Confluence,   MSProject , Salesforce, and others •   Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields You will have an advantage if you also have: •   Experience with systems and network infrastructure architecture design and implementation •   Leadership of   other Project Managers, Analysts, and project contributors •   Experience working with object-oriented software development, web services, web development or other similar technical products •   Previous   working   experience   in a key software development lifecycle role •   Understanding of standard engineering processes and software development methodologies •   Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master •   Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market   leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next   NICEr ! Enjoy NICE-FLEX!   At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd