Enterprise 340B Program Operations Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Supporting the 340B Enterprise Strategy & Center of Excellence, this role is responsible for the execution of Cencora’s 340B strategy. The 340B Program Operations Manager partners with commercial business and operational leaders to operationalize 340B processes optimally with the ultimate aim of delivering a best-in-class 340B customer experience and meeting commercial objectives. This role constantly seek ways to improve processes and generate operational efficiencies through effective tool utilization and monitoring. They will manage any one-time initiatives necessary to further the 340B strategy. The role will collaborate closely with other cross-functional teams and the 340B Enterprise Strategy team members. Responsibilities Participate in the project management initiatives to carry out the 340B strategy across the enterprise   Document and track service level agreements , surveys, and key performance indicators to meet corporate and business unit level goals   Participate in 340B workstreams and manage project plans   Measure best-in-class customer experience and follow up with key areas of the business on findings   Manage 340B inbox and case management through collaboration with appropriate team members for problem resolution and identification of trends that may lead to process improvement or education   Proactively identify improvement opportunities including plugging in process gaps, building a new tool etc. that ultimately allow the teams to operate effectively and efficiently   Identify and recommend innovative solutions that will enhance Cencora’s 340B offering and work towards driving their development and launch   Participate in the develop of standard operating procedures (SOPs) and program governance documentation in support of program reliability standards   Work directly with external teams and customers that impact the 340B segment:   Participate in 340B steering committees comprised of contract pharmacy and covered entity participants to monitor customer experience and correlate data   Support external communications and marketing needs     Track and monitor 340B conferences and events   Manage 340B inbox and collaborate with customers       Carry out strategic initiative project plans utilizing tools that monitor and track progress   Support providing input to the business case and related materials to secure internal funding   Working with the project team to document the success of initiatives and regular status reports   Monitoring project progress, budget etc. and ensuring its successful completion   Participate in relationship management activities with external parties, e.g., APEXUS, TPAs , 340B steering committee   In conjunction with Analytics team, monitor key metrics and KPIs as they relate to financial health of the 340B segment, actual vs goals, operations of underlying teams that interface with 340B tasks , opportunity, leakage, vendor impact, customer feedback   Participate in maintaining timely 340B communications ; including newsletters, webinars, articles, podcasts or other mechanisms     Marketing and communications: monitor and track initiatives, materials and campaigns; including regular maintenance and collaboration   May be required to complete and receive a passing score on defined certification course(s) as determined by the Senior Director, 340B Operations   Performs related duties as assigned   Limited travel may be requried Education and Work Experience Completion of a four-year bachelor's degree program required. Preferred Masters in Business Administration or Project Management Certification Has broad training in fields such as Business Administration, Customer Experience, Project Management and Operations   Has 3+ years of 340B experience, including knowledge of 340B compliance and regulations, different players within the 340B landscape, current challenges etc.   Experience with managing multiple projects and workstreams at one time Skills and Knowledge Has significant operational leadership experience with an emphasis on customer experience and account management, preferably in the Pharmaceutical Industry   Demonstrates experience operating in a large enterprise (>30,000 employees)   Demonstrates an ability to successfully manage large teams across the organization and execute initiatives that require a high degree cross functional and cross team collaboration   Has Completed or willing to complete 340B University or 340B University on Demand   Has Completed or willing to complete Apexus Advanced 340B Operations Certificate Program (340B ACE)   Understands Pharmacy trends and operations   Has experience in data analytics and reporting (preferred) with proficiency in PowerBI   Demonstrates excellent negotiation skills   Demonstrates excellent organizational skills   Demonstrates the ability to communicate effectively, both orally and in writing   Has excellent integration, implementation and management skills   Has excellent interpersonal skills   Has a working knowledge of Microsoft Office Suite and Salesforce to operate effectively with company systems and programs   What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financia