Director, Operations

WHY JOIN US? Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.   At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve. OUR VALUES At Ezee Fiber, our success is built on delivering speed, simplicity, and service in everything we do. Guided by our core values of integrity, compassion, accountability, and collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve. JOB SUMMARY As the Director of Operations, this role is responsible for driving the operational and strategic initiatives of the market. This leader reports directly to the Senior Vice President, General Manager for the market, and oversees multiple functional areas, including Door-to-Door (D2D) Sales, Community & Events, Facilities/Warehouse, and Field Services, ensuring these functions operate efficiently and align with the company’s broader goals.This leadership position requires a balance of strategic thinking, hands-on operational management, and the ability to foster cross-functional collaboration. As Ezee Fiber’s boots-on-the-ground operational leader, the Director will play a critical role in guiding market growth, optimizing operational performance, and enhancing profitability while maintaining the highest standards of quality, safety, and compliance. ESSENTIAL FUNCTIONS • Market Launch & Execution:  Own the Oregon market launch from strategy through execution. Set the operating plan, align it to long-term company objectives, and adjust quickly as real-time field, permitting, and commercial conditions change.• Cross-Functional Team Leadership:  Build, lead, and develop cross-functional regional teams across construction, engineering, operations, customer install, and support. Drive accountability, fast decision-making, and tight coordination so the market moves as one unit.• Operational Excellence:  Deliver the network on schedule and on budget while holding the line on quality and safety. Remove roadblocks for project managers and field teams, prioritize critical path work, and keep production aligned with transport, light path readiness, and revenue targets.• Financial Management:  Own the market P&L. Allocate capital and resources where they produce the highest return; track performance against forecasts; and implement cost controls without slowing production or impacting customer experience.• Stakeholder & Municipal Relations:  Serve as the lead for municipal relationships across the region. Build and maintain partnerships with city leadership, engineering, and permitting teams; act as the primary point for escalations; and ensure Ezee Fiber is viewed as the most responsive and trusted operator in every community we enter.• Performance Reporting:  Establish and lead the reporting cadence for the region. Use production, financial, and service data to measure performance, identify gaps, and course-correct early. Provide clear, actionable updates to the SVP & General Manager and other senior leaders.• Quality & Compliance:  Ensure full compliance with all state, local, and company standards across permitting, construction, restoration, and customer operations. Establish quality assurance processes that scale as the regional footprint grows and protect the company’s brand in every community. SUPERVISORY RESPONSIBILITIES Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.   QUALIFICATIONS Education and Experience Requirements:   Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field is preferred. (A Master’s degree or relevant advanced certifications in business or operations is a plus.). Five – ten years of senior-level operations management experience in a high-growth, complex environment. Proven track record of leadership in driving operational performance and growth, preferably in fiber-optic telecommunications or a related industry (e.g., construction, utilities, or logistics). Knowledge: • Industry & Operations: In-depth understanding of fiber-optic network operations and industry best practices across construction, engineering, and service delivery.• Regulatory Compliance: Strong knowledge of municipal permitting processes, safety regulations, and quality standards to ensure full compliance in all regional activities.• Business Functions: Broad understanding of key business functions (sales, community engagement, construction, network operations, customer support, etc.) and how they interconnect to drive market success. Skills: • Strategic Planning: Ability to develop clear regional strategies aligned with corporate goals and translate them into effective operational plans, adjusting as market conditions evolve.• Financial Acumen: Proficiency in budgeting and full P&L management, with the ability to allocate resources effectively and implement cost controls while supporting growth.• Project Management: Strong project leadership skills to coordinate complex, cross-functional initiatives, ensuring projects (network builds, market launches, service rollouts) are delivered on time and within budget.• Team Leadership: Excellent people management skills – able to recruit, mentor, and lead high-performing teams. Demonstrated ability to foster talent development, accountability, and a positive, collaborative work culture.• Communication: Exceptional communication and interpersonal skills. Adep