Customs Compliance Manager

The Role At Fisher & Paykel, we create moments of delight together in the heart of the home. As our Customs Compliance Manager, you will lead and manage all U.S.   customs and   trade compliance activities, ensuring our import and export   activities   remain   compliant, efficient, and cost-effective.   You will serve   as the primary U.S. trade compliance authority for the business, and will   be responsible for   interpreting regulatory requirements, governing compliance programs, and translating trade impacts into business decisions.   With a portfolio of more than 6,000 SKUs sourced globally, including finished goods and spare parts, this role plays a critical part in ensuring compliance readiness and cost visibility throughout the product lifecycle.     Working cross-functionally with Finance, Product, Planning, Logistics, Procurement, IT, Global Supply Chain , and brokers to   manage regulatory risk, protect margin, and support growth initiatives.   This role is ideal for a trade compliance professional who enjoys serving as the regulatory authority for a business, balancing compliance requirements, tariff impacts, operational execution, and commercial decision-making in a dynamic global environment.   You   Will   Trade Compliance & Regulatory Management   Own U.S. Harmonized Tariff Schedule (HTS) classifications, country of origin determinations, and Free Trade Agreement (FTA) eligibility across the product portfolio.    Interpret and apply tariff regulations, including Section 232, Section 301, Chapter 99, and anti-dumping/countervailing duty requirements.    Ensure compliance with U.S. Customs and Border Protection (CBP) regulations and partner government agency requirements.    Lead responses to audits, inquiries, post-summary corrections, and disclosures.    Maintain audit-ready documentation and compliance records.    Monitor and interpret evolving U.S. trade regulations and CBP   guidance, and   lead cross-functional implementation of required changes.   Customs Operations & Broker Management   Manage customs broker relationships and   establish   performance expectations and governance processes.    Define and track key performance indicators for broker performance, including entry accuracy, clearance cycle times, and error rates.   Review customs entry accuracy and resolve classification, valuation, and documentation issues.    Act as the primary escalation point for customs clearance issues, compliance risks, and service concerns.    Ensure alignment between internal systems, shipping documentation, and broker declarations.    Trade Cost & Financial Management   Validate duty rates and landed cost assumptions for imported products.    Analyze tariff exposure, duty costs, and compliance-related financial risks.    Lead   drawback ,   refund , and duty recovery initiatives.    Quantify and communicate   impact   of regulatory changes and classi f i c ation decisions   to Finance and business leaders.    Support sourcing, pricing, and product strategy decisions through informed trade compliance guidance.    Data Governance & Continuous Improvement   Own the accuracy of trade-related master data, including HTS classifications, country of origin, duty rates, and FTA information.    Develop and   maintain   governance processes that support data integrity ; ERP and broker system alignment, and auditability.   Drive continuous improvement initiatives that enhance compliance, reporting, and operational efficiency.    Develop and   maintain   standard operating procedures ,   training materials, and audit-ready documentation that scales with business growth.   Cross-Functional Leadership   Provide guidance on compliance risks, trade costs, and regulatory requirements   to Finance, Product, Procurement, and business leaders.   Lead trade compliance activities within new product introduction (NPI) processes to ensure products are launch-ready.    Serve as the trusted subject matter expert for trade compliance across the organization.    You Have    7+ years of progressive experience in trade compliance, customs compliance, customs brokerage, or international   Expertise   in HTS classification, country of origin determinations, valuation, and tariff management.   Strong knowledge of U.S. import/export regulations, including Section 232, Section 301, Free Trade Agreements, and CBP requirements.     T rade management, including responsibility for classification, tariff interpretation, broker   management, and regulatory compliance.     Experience working directly with customs brokers, regulatory agencies, and trade consultants.     Advanced Microsoft Excel and Office Suite skills; Power BI experience is preferred.   A   Bachelor's degree in Supply Chain , Business, Logistics, or   a related   field is preferred.    Licensed Customs Broker (LCB), Certified Customs Specialist (CCS), or equivalent trade compliance certification.     Experience supporting complex manufactured products with multi- component   bills of material    Experience working with products sourced from Asia    Experience implementing or   maintaining   trade compliance data within ERP systems   Experience leading and supporting audits, disclosures, duty recovery programs, or customs valuation reviews   Benefits Overview   In addition to providing competitive medical, dental, vision, life, and disability insurance, we offer:   401K with company match     Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees are offered generous time away. Hourly roles   accrue   20 days   of paid vacation starting year   1 and   exempt roles are eligible for our TAYN policy. We also offer 12 company holidays per year.    Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all primary caregivers   26 weeks ' paid leave for