Customer Support Representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details:  Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Job Description:        • Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.  • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.  • Distributes additional product/service/policy information to customer’s dealers and client’s personnel. • Develops common solutions to problems with team members to maintain required service levels. • Maintains the accuracy and availability of customer related information on-line.  • Assists in the promotion of client’s products/services/programs through special program offerings special mailings and pro-active user contact.  • Negotiates with customer’s dealers and company personnel to provide the proper policy execution and adequate resolution.  Job Requirements: • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices.  • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.  • Off shift hours, weekends and holidays are a likely possibility.  • Training will be on 1st shift and last roughly two weeks.  • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.  • Ag/farming backgrounds a plus.  • Degree preferred but not required. To know more about the position, please contact: Monaliza Santiago 314-815-5414