Customer Success Client Portfolio Leader

Are you passionate about building relationships and ensuring company success? Do you love collaborating across teams to deliver customer success? Our Story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”  We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team!  Learn more at careers.alight.com .  About the Role The Navigation Client Leader will be accountable for the overall management of their book of business. They are responsible for strategic direction of assigned clients, client satisfaction, retention, and engagement of Alight products. Develop relationships with key decision makers within existing clients to successfully show value. Responsibilities Guiding clients, by recommending and executing best practices for products. Seamlessly interface, while gaining trust of individuals at all levels of client organization. Leading the renewal strategy development, packaging, presentation, and negotiation activities to retain clients. Responsible for leading the pre-renewal internal strategy meetings on behalf of Navigation. Identifying issues, needs, opportunities, threats, and alternatives to be proposed. Partnering with other enterprise leaders on renewal strategies for clients with multiple products. Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. Additionally, they are responsible for ensuring product progresses on schedule and with prescribed standards. Establishing and/improving positive strategic relationships with client team and executives where applicable. Owning development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners. Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products. Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. Leverage others and acting as a leader in all interaction with team members and other enterprise associates. Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. Provide creative solutions to client problems that support ROI/VOI/performance-based initiatives. Identifying areas for process improvement and leverage Client Success leadership to execute. Conducting formal review meetings with clients to review performance. Additionally, identify and solve any Client concerns, and discuss opportunities and new ideas. Assisting in the new business process to help scope and estimate work for existing and future clients. Partnering with Strategic Account Executive (if assigned) to accomplish this. Requirements 7+ years of success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor. Demonstrate successful track record managing mid-to-large (5,000+ lives) employer accounts. Display ability to understand and develop financial projections/P&L, as well as other performance metrics Possess solid organizational, management, administrative and human relations skills. Have exceptional negotiation and leveraging skills. Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors. Demonstrate success meeting goals/targets and managing a complex book of business. Possess ability to facilitate and guide strategic planning discussion to help the client define key objectives. Able to listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be c