Customer Success Associate, Physical Security

See yourself at Dataminr As part of our Customer Success team, you would serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities. You're able to prepare sales proposals, forecasts and account planning while leveraging consultative skills to build long-term solutions for Corporate Security customers. This role is hybrid-remote based, strongly preferred in the greater NYC or DC areas. AI Innovation at Dataminr  Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here . Agentic AI : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here . The opportunity  Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics Manage and develop a portfolio of companies based in NORAM with a focus on retention and expansion Provide user-level support to augment business development efforts across the Corporate Risk vertical Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers Attain targets for bookings in your book of business, on-time renewals, overall critical renewal and expansion metrics, and increase penetration in your BoB through existing product portfolio and new offers. What you bring  At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.  2-3+ years of enterprise software or SaaS customer success/account management in the physical security industry with a demonstrated track record of success Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management is a plus Experience providing product support at the user level Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience High level of accountability and the ability to execute on multiple and competing projects and deadlines Experience with Salesforce or similar CRM a plus #LI-REMOTE About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.  Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here .  We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more. We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead w