Customer Experience Specialist

Overview Ready to Elevate Your Career?  Join Frank Gay Services  as a  Customer Experience Specialist ! At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged. With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way. Compensation: $19/hr Why YOU Should Join Our Team: Competitive Pay: Your hard work deserves top compensation. Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy. Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits. Career Development: Ongoing training & development with clear pathways for growth. Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work. What YOU Will Do: Collaborate effectively as part of a team to achieve departmental goals Manage high volumes of daily inbound calls and conduct timely follow‑up communications Prioritize tasks and manage time efficiently to meet deadlines and service expectations Schedule customer appointments accurately Communicate clearly with customers and thoroughly document all account interactions Educate customers throughout their project to ensure understanding and a smooth experience Help others and feel great doing it! What We Need from YOU: 1-year minimum call center experience Team lead experience preferred Familiarity with HVAC, plumbing, and electrical trade terminology Service Titan experience is a plus!