Client Services Associate | Vegas A's

LEGENDS GLOBAL     Legends Global is the premier partner   to   the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.   Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.   The Legends   Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.   Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.   Join us!   GLOBAL SALES   A true partnership on every level.   That’s   what Legends forges with   each and every   team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully   custom   to your needs and goals. Look to us to delve deep to understand your values, your market, and your target audience – help you solve   problems, and   ultimately deliver   the right game plan to drive your organization forward.   LEGENDS & THE PROJECT    You will play a pivotal role in servicing accounts for premium seating buyers for the new A’s Las Vegas Ballpark. The A’s broke ground on their new ballpark on the former site of the Tropicana hotel in the summer of 2025. Shaped by its location on the Las Vegas Strip, the 33,000-person capacity ballpark will offer an outdoor feel with a climate-controlled interior. With over 30 unique seating experiences, the ballpark will feature various experiences for fans, from premium suites to more casual, interactive seating options. The tiered seating is designed to   bring fans closer to the action, with some of the closest seats to home   plate   in all of   MLB . The   A’s   are set to host their first Opening Day at the new ballpark in 2028.   THE ROLE    The   Client Service Associate   is primarily responsible for delivering a superior level of service to   Premium Seating Clients leading up to and through the completion of   the  A’s   Las Vegas Ballpark . The   Client Service Associate   should be a professional, customer service-oriented, well organized, and positive individual. This role will   work   under the guidance of the S enior   Premium Service Manager .   ESSENTIAL DUTIES AND RESPONSIBILITIES   Serve as the main point of contact for assigned premium seating accounts, providing exceptional service and building long-term relationships.   Lead onboarding, communication, and hospitality efforts to ensure   a high -quality, year-round premium experience.   Manage the full lifecycle of premium accounts, including contract preparation and execution, invoicing, and payment collection with a focus on achieving 100% collections annually.   Track and report on   collections   efforts.   Collaborate on creation and delivery of premium communications.   Assist   premium clients   with   navigating their online accounts for ticket management and making payments.   Deliver consistent monthly touchpoints in-person or via email, phone, or written communication to enhance engagement and satisfaction.   Maintain detailed and   accurate   account information, contracts, and client notes in CRM ( i.e.   Salesforce).   Support the premium sales team during the sales process by joining meetings when necessary, processing payments, and creating accounts in   ProVenue .   Respond promptly to service-related inquiries from clients and prospects with professionalism and discretion.   Contribute to the planning and execution of   special events   with a focus on existing client satisfaction as well as supporting sales initiatives ( i.e.   VIP receptions, deposit conversions, gamedays, out-of-market trips).     Host premium seating clients at all planned events.    Assist   with day-to-day operations   of   the Experience Center.   Identify   opportunities to enhance the client journey and drive   additional   revenue.   All other duties as assigned.   QUALIFICATIONS    To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge,   skill, and/or ability   required . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.    Candidate   should   possess   strong team-oriented work   ethic   and a positive, “Service-First” attitude.   Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally.   Candidate   should   possess   excellent time management and organizational skills.   Candidate   should work well within a team environment, aiding and supporting team members.   Previous   working experience with CRM and ticketing systems ( i.e.   Salesforce,   Archtics ,   ProVenue ).   Ability to work flexible hours (including evenings, weekends, and holidays).   EDUCATION AND/OR EXPERIENCE       Bachelor’s degree or equivalent.   Minimum of 2-3 years of sports, sales, service, or hospitality industry experience.   COMPENSATION   Competitive pay plus bonus potential,   commensurate   with experience, and a generous benefits package that includes medical, dental, vision, life a