Business Analyst - Workplace Delivery

Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) ABOUT THE JOB: Gathering, documenting and validating business requirements ​ Ensuring traceability across change initiatives ​ Writing workflows and process documentation ​ Performing data analysis to support decision-making ​ Producing reporting, metrics, and dashboards ​ Identifying inefficiencies and redundant processes ​ Recommending improvements across Workplace streams ​ Driving process automation and tool consolidation ​ Supporting operational and process-driven activities ​ Aligning productivity opportunities with organisational goals ​ Maintaining continuity in tracking and delivery outcomes YOUR SKILL AND EXPERIENCES: Experience ​ Strong com munication and presentation skills ​ Managing stakeholders at different levels in dynamic enterprise settings ​ Skilled in identifying stakeholders, gathering requirements, and tracing them through testing and acceptance ​ Experience working across multiple technology platforms and environments ​ Proven ability to lead process improvement initiatives and drive operational efficiency ​ Familiarity with managing work items and documentation in tools like MS Planner, Confluence ​ Experience or interest working with Generative AI tools ​ Advanced Excel skills desirable but not mandatory ​ Experience in handling feedback loop from end customer is a plus Essential capabilities ​ Communication – Clearly convey insights and recommendations to stakeholders ​ Stakeholder Management – Align requirements between multiple stakeholders and consult stakeholders where necessary ​ Product & Customer Mindset – Validate requirements using real user needs and business values ​ Change Management – Analyse impact, document new process and support change roll-out at enterprise level ​ Analysis – Interpret workflows and data to identify inefficiencies and improvements ​ Process Improvement – Lead automation, tool consolidation, and data-driven initiatives ​ Project Understanding – Apply knowledge of project management principles and practices THE BENEFITS AND PERKS 1. Generous compensation and benefit package Attractive salary and benefits 20-day annual leave and 7-day sick leave, etc. 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and frequent appreciation gifts Extra benefits for long-term employees 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Well-structured learning and development programs (technical and soft skills) Sponsored certificates in both IT and banking/finance Premium accounts on Udemy/A   Cloud Guru/Coursera/LinkedIn, etc. English learning with native teachers Opportunity for traveling & training in Australia 3. Professional and engaging working environment Hybrid working model and good work-life balance Well-equipped & modern Agile office with fully stocked pantry Special programs to improve your physical and mental health Annual company trip and events A solid talented team behind you - great people who love what they do It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential. It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential. It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want