Account Manager, Commercial Lines

About HUB International HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Why Choose HUB?  Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: •    are seeking a progressive work environment at a rapidly growing organization •    have a desire to help others protect their future •    have an entrepreneurial spirit and are challenged by the opportunity to grow the business  •    are focused on learning and development to enhance your industry knowledge and expertise •    are a self-starter willing to invest time and energy to learn the technical aspects of our business •    believe in integrity and building success by developing relationships with others Primary Role:   The Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executives managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as   day to day   contact and provides resolution for client questions and issues.   Duties and Responsibilities:   Manages a book of insurance business,   routine client requests, and some moderately complex client accounts independently   while acting with a high degree of independent discretion, autonomy, and decision-making   Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations   Provides a high level of support to   Producers , Senior Account Managers and/or Account Executive s   in obtaining, maintaining, and expanding business , can resolve common issues with limited guidance    May also be responsible for account rounding and in accordance with standard practices, policies, and procedures   Works closely with   Producers   and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards   Oversees   the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts   Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.  Stays abreast of changes in the insurance industry and other external conditions that may impact their clients . Understands with to escalate complex issues    Makes   appropriate recommendations to clients in response to those changes   Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and   experience based   judgment to resolve. May also negotiate with underwriters and carriers   Troubleshoots billing issues   Responsible for overall retention of accounts in assigned book of business   Organizes   and attends   client meetings when necessary   Appropriately   documents   conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary.  Ensures the accuracy of data in those systems   Prepares   reports for management as required   Oversees functions performed by Account Administrators as required   Supports, mentors, and trains Account Administrators   and new staff ,   as necessary   Attends   industry related continuing education training and courses   Performs other duties and   projects as   assigned   Key Competencies:   To perform the job successfully, an individual should demonstrate the following competencies:   Teamwork   – Supports all organizational departments in a collaborative effort for everyone to succeed.      Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.    Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.    Quality Management – Demonstrates attention to detail.    Project Management – Ability to lead and contribute team and adhere to deadlines   Qualification Requirements:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ab